Policies

Welcome to Autumn! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

• User Data: We collect and store your personal information, including your name, address, email, and phone number, to process your orders and improve your shopping experience. Your data is handled in accordance with our Privacy Policy.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account and password. Any activity under your account is your responsibility.
• Product Information: We strive to provide accurate product descriptions and images. However, slight variations may occur, and we are not liable for such discrepancies.
• Order Acceptance: Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or reject your order for any reason, including product availability or pricing errors.
• Payment: All payments are processed securely. We accept major credit/debit cards and other payment methods as indicated on our website.
• Changes to Terms: We may update these terms and conditions at any time. Continued use of our website constitutes acceptance of the updated terms.

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a refund under the following conditions:

• Eligibility: Refunds are only available for items returned within 2 days of delivery. The item must be unused, in its original packaging, and with all tags attached.
• Process: To request a refund, contact our customer support team at support@autumnindia.com with your order details. We will provide a return authorization and instructions.
• Refund Timeframe: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
• Non-Refundable Items: Certain items, such as personalized or custom-made products, are not eligible for refunds unless they are defective or damaged.

If you are not satisfied with your purchase, you may return the item for an exchange or refund within 2 days of delivery. Please review the following guidelines:

• Condition: The item must be in its original condition, unused, and with all tags and packaging intact.
• Process: Contact our customer support team at support@autumnindia.com to initiate a return. We will provide a return authorization and shipping instructions.
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• Exchanges: If you wish to exchange an item, please indicate the desired replacement in your return request. Exchanges are subject to availability.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will cover the return shipping costs and provide a replacement or refund.

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information:

• Data Collection: We collect personal information such as your name, address, email, and phone number when you place an order or create an account.
• Data Usage: Your information is used to process orders, improve our services, and communicate with you about your order and promotions.
• Data Protection: We implement security measures to protect your data from unauthorized access or disclosure.
• Third Parties: We do not sell or share your personal information with third parties except as necessary to fulfill your order (e.g., shipping carriers).
• Your Rights: You have the right to access, update, or delete your personal information. Contact us at support@autumnindia.com for assistance.